Returns, Refunds, Exchanges & Warranty Policy

At S. Alternative Furniture, we're committed to ensuring that you love your purchase. If you have any issues with your order, we're here to help! Please review our policy below for information on returns, refunds, exchanges, and warranties.

WARRANTY

We offer a 12-month warranty on all of our products. This covers any manufacturing defects that may occur. If something goes wrong, just reach out to us with your proof of purchase, and we'll work with you to resolve the issue.

RETURNS

We want you to be completely satisfied with your purchase! If you change your mind, we offer a 14-day return period (excluding custom-made items). This means you can return your item within 14 days of receiving it, no questions asked.

• Eligibility: To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
• Custom-Made Items: Unfortunately, we cannot accept returns for custom-made items unless the product is defective or not as described.

To start a return, please contact us at s.alternativefurniture@gmail.com with your receipt or proof of purchase.

REFUNDS

Once we receive and inspect your return, we’ll send you an email to let you know if your refund is approved. If approved, we’ll process your refund within 14 days, and the amount will be automatically credited to your original method of payment.

Late or Missing Refunds

If you haven’t received your refund yet, here are a few steps to follow:

1. Double-check your bank account.
2. Contact your credit card company—it may take some time for the refund to officially post.
3. Contact your bank, as processing times can vary.

If you've followed these steps and still haven't received your refund, please reach out to us at s.alternativefurniture@gmail.com and we'll be happy to assist.

SALE ITEMS

Sale items can be refunded if they are defective or not as described. For non-defective sale items, refunds are not available.

EXCHANGES

If your item arrives damaged or defective, don't worry—we’ll make it right! Just contact us at s.alternativefurniture@gmail.com and we’ll arrange an exchange for the same item. Please send the damaged or defective item to:
S. Alternative Furniture, 26a John F Kennedy Road, Dublin 12.

SHIPPING FOR RETURNS

• If you’re returning an item because it’s defective or not as described, we’ll cover the return shipping costs.
• For non-defective returns, customers are responsible for return shipping costs, which are non-refundable.

Please send returns to:
S. Alternative Furniture, 26a John F Kennedy Road, Dublin 12.

DAMAGED GOODS

We want to ensure that your order arrives in perfect condition. Please inspect your items upon delivery and notify the delivery driver if there are any issues.

• If your item arrives damaged, you have three options:
  1. Refuse the delivery.
  2. Accept the delivery but note the damage on the delivery paperwork.
  3. If you're unable to inspect the goods at the time of delivery, you have 48 hours to notify us.

Just email us at s.alternativefurniture@gmail.com with photos of the damage, and we’ll arrange for the item to be collected and replaced or refunded at no extra cost. Please make sure to keep the original packaging.

ASSEMBLY

Before assembling your product, check that all parts are included and follow the instructions carefully. If something is missing or damaged, please contact us immediately.

Please note that we cannot refund or replace items that have been incorrectly assembled or installed. We recommend hiring qualified professionals for complex installations.

IMPORTANT NOTES

Many of our products are handmade or crafted from recycled materials, which means they may have unique finishes or shapes. These characteristics are intentional and part of the design—making each item special!

We’re here to help! If you have any further questions, feel free to reach out to us at s.alternativefurniture@gmail.com. Your satisfaction is our top priority!